My iPhone 5 Is Broken!

Hello M:R Nation –

You did in fact read the title correctly. My iPhone 5 is broken and guess what, I’m not going to repair it :-)! I will let Apple take the reigns on this one. You see, my iPhone 5 is still under warranty and though I would enjoy supporting Mission Repair with some of my hard earned money, I’d just rather have this repaired for free.

When I try to take pictures or a video with my iPhone 5, strange artifacts appear in the shot. It is kind of ghosty if you ask me. So while I am going through this, I might as well review my experience.

I went through Apple as a normal customer (because I am), and it took me some time to figure how to get a box sent to me. It seems every effort is put in place to get me to keep the phone or take it to a genius at my local store. While this is fine, it was a little off putting. I just want to send it out and not think about until I receive it back. I finally figured it out and this is what I received today:

Let the games begin!

I will get this thing shipped out and we will see what happens from there. Keep your eyes peeled for an update on this. My prediction is that I will receive a refurbished unit, so I better back up my data pronto!

Now this whole experience brings up a relevant topic for me to share with our customers and/or soon to be customers. We have made it a habit here at Mission Repair to check on your warranty for you if we receive your device and think it might still have coverage. We don’t want you to spend money if you don’t have to. This is a practice that dates back well into the 1st generation iPod repairs we used to do and we still practice it to this day.

If you have a cracked screen on your iPhone 5 or iPad Mini, its pretty obvious that it will not be covered under warranty. But if you have a newer device and think it might be under warranty and it has no signs of physical or water damage, double check with Apple, you have a good chance of a no cost repair or replacement. So why am I giving you this information? Because I am just like you, I don’t like to spend money when we don’t have to. So please take this tip for what it is worth and we will have your back the next time around when you don’t have that warranty coverage.

Now what am I going to do about a phone for the next few days?

Cheers, Troy