Good afternoon folks and Happy Wednesday!
One of my customer service reps sent me an iChat saying “I just took a call and the customer thanked me for answering the phone”.
I wanted to send up a quick blog because it seems that we get this all the time. In fact, I’ve even answered the phone and at times the customer will state “I’m giving you my business because you answered my call.”
Give us a try. 866-638-8402. When you’re looking for an iPhone service center, the least we can do is answer the phone for you, right? Well, as our phone system is set up, it always rings our call center (which we just expanded recently by the way) and you’ll always get a live person during normal business hours. Now, I have to admit that we have had a few exceptions recently. . .we only have a certain number of telephone lines that come into our building and if they are all full, they you may temporarily get a busy signal. This is being rectified as we are adding 12 more lines soon.
Other than that, I just want to say “you’re welcome” and you can always expect someone to answer your call here at Mission Repair. It’s just part of business.