Hello everyone, it’s been one heck of a week. So much so that I really haven’t had time to blog or to reach out to all of our readers with any new information.
We’ve been neck deep in our service lab. We launched a few new programs and landed a few new dealer accounts that are really starting to take form. Our “face” of the business is really geared toward individual customers but there’s a secret “back side” of our business that deals with large volumes and programs that run within retailers across the Nation. If you’re in the industry and want to discuss volume, dealer, or 3rd Party Depot repair pricing or programs, contact our New Business Development Manager here.
One cool new feature is that we’ve added LIVE CHAT to our sites (www.missionrepair.com and www.gotrepair.com), and it will be available on our blog page as well shortly (this programming is getting finished up as we speak).
We’ve always had Live Chat on the site, but we’ve taken it a step further. We now have the ability to transfer chats to an individual agent within our business and we’re even exploring a “CALL ME BACK” option that customers can leave a telephone number and expect a representative to call within minutes. It’s just another way to service our customers.
We have ALWAYS gone out of our way to treat our customers right, with the best service and the best results. Are we always perfect? Nope. But when we fall down we always fix our mistakes.
I’ll be announcing a new coupon code later today, have a great Friday!