Good afternoon friends! We’re busy here at the Mission Repair base and all was going well until we had a customer walk in and tell us an interesting story.
She was surfing the ‘Net and came across our website within Google. She was interested in someone that would do “mobile” iPhone repair, so she clicked the ad below ours to investigate. . .
She agreed to meet this so-called “mobile mechanic” at a local Starbucks here in Kansas City, and she agreed upon a repair price and agreed to allow the man to perform the repair at her table – while she waited – at Starbucks.
During the conversation with this person, she asked him about Mission Repair, and he said that he was the owner. Ha!
She then went to pay him with a personal check and he said to not make it out to Mission Repair, rather make it out to him personally because he wanted to make a little money on the side because he just bought a sailboat and was going to be taking a trip around Australia this summer. Um, yeah. So she completed the transaction and away the “Owner of Mission Repair” went with a personal check made out to him while leaving no receipt for the customer.
Why did she come in here to tell us this? Well, she thought that it was a little fishy and subsequently needed further repair and could no longer find this guy on the internet. Funny how these things work, and since we’ve had a few customers come in here telling us stories about the competition I just once again want to clear a few points up.
1. I am the owner of Mission Repair. The SOLE owner, and I will never do business as Mission Repair on the side and have a check made out me directly.
2. Please, please, please be wary of ANY “mobile” repair. There are a lot of “wannabe” technicians out there performing services under the table, at coffee shops and restaurants around the country. They are possibly cheaper than using a real business and there’s a reason for that. Just ask yourself a few simple questions:
a. If you have a warranty issue (I mean you want a guarantee on your repair don’t you?) then will this character be available in the future?
b. What would happen if he broke something along the way while performing the repair. . .does he have a full set of spare parts in his back pocket or would he charge you for another visit? Worse yet if he broke something else would he admit it to you or just run from the problem?
c. What about ESD and static buildup? Any real service center will only perform repairs on an ESD mat in and static controlled environment. The expensive parts inside of any unit are very susceptible to static discharges!
d. How do you know that this “technician” is not downloading your data, looking through your pictures or other personal information. What about cloning your phone number and using it to run up international calls or expensive bills?
e. It’s assumable that this guy will NOT claim your payment as income (which is against the law), do you want to be associated with him when he DOES get audited by the IRS? He’s already breaking the law so what other shady moves is this guy going pull?
3. A business owner would never “work on the side” and take cash (or checks) on the side. This is NOT a business transaction and therefore the customer has absolutely no recourse in the event of an issue.
4. Mission Repair pays taxes. That’s right, it’s a novel idea and just part of running a business in this great country of ours. We’re in business and running a legitimate business. We pay ALL of our taxes timely and accurately.
5. I do not own a sailboat, nor am I going to travel around Australia this summer.
The bottom line: Mission Repair is often imitated, but never duplicated. The competition is always scouring our website to keep up. That’s cool, I expect that. I didn’t expect for someone to fraudulently state that he was me. That’s a new one!
If you ever run into this situation, ask the guy for “the secret handshake”. If he looks confused, run 😉
The best part of this sceanrio for me? The customer has the cancelled check with his name on it. Additionally, to test the phone after he repaired it, he took a picture of himself. . .smart move sir! He’ll be hearing from the law soon.
Imitation is the sincerest form of flattery, but this might be taking it a little too far.
Have a great day, Ryan Arter, Owner and President of Mission Repair.