Good afternoon friends, here at Mission Repair we’ll never charge for diagnosis.
I’ve noticed that there are many companies in the iPod and iPhone Repair market that are charging customers for diagnostic services. Since our inception, Mission Repair has offered FREE diagnosis on ANY product we service. This is just one of the ways that Mission Repair extends it’s value to the public.
When I see companies charging for diagnosis, it appears to me that they are trying to make money and have little or no confidence in their business. I get it. The diagnosis fee a safety net. It’s an easy way to make money…If the repair is not possible, too expensive, or just too aggravating to the technician, the customer still pays up to $25. I’ve seen it so many times before. Here at Mission Repair our customers never pay for diagnosis or diagnostics fees. If the device ends up being beyond economic repair, the customer doesn’t need to pay us $25 to tell them that. It’s just seems fair to me. I’d rather rely on my awesome staff to make sure the repair needed is WORTH paying for and we don’t want to bait our customers into using our services with a $25 commitment.
We continue to believe (and I say it on the phone all the time) that the customer always remains in control of the repair. We want the customer experiencing value and trustworthiness.
The bottom line is that we don’t want to stop customers from trying our services. This is why we continue to offer FREE diagnostics on your electronic devices. We don’t overcharge for repairs and our customers have the final say on what they are comfortable paying. If our repair price is ever out of the customer’s price range, they don’t pay. We also try to keep our pricing simple and provide all of our popular repair service pricing up front.
Whether you’re looking for an iPod to be repaired, iPad, iPhone, Apple Computer or Cell phone, we strive to remain the industry leader and a customer favorite.