Motorola Charm Phone Repair = Success!

Hello all- rather than post a before and after of our newest service released just today (I promised you many years ago that we’d just keep on adding services, right?) I’m just going to talk a little bit about it. Motorola has been a major player in the cell phone market for many years. I remember my first “cool” Motorola phone, the Star Tac:

I loved that phone back in the 90’s. It was a solid little device, who knew that I’d be controlling my television set with my cell phone today. *See my recent Facebook post talking about setting up my Apple TV last night 😉 But that’s another story. . .back to the Android based Motorola Charm:

The Motorola CHARM provides consumers all the features of a smartphone with the intuitive navigation of a 2.8 inch touch screen – all in a compact, pocketable design that makes messaging a snap using the combination of a full QWERTY keyboard and touch screen. The BACKTRACK navigation pad, located on the back of the smartphone directly behind the home screen, is similar to a laptop touch panel and enables an unobstructed view of the Web, texts, e-mails and news feeds. Plus, with Android 2.1 and enhanced MOTOBLUR features, CHARM offers new customization and filtering options.

The only thing it’s lacking is a pull-out antenna like my Star Tac!!

So we’re ready and able. Need a capable service center to tackle that Motorola Charm glass repair? We’ve got your back.

Thanks, Ryan

17″ Sony Vaio Screen Repair = Success!

Hello all- today we released our newest service, the Sony Vaio LCD Screen Repair service. We are happy to announce this newest service for Sony laptop computers. Here’s how it works:

1. Call us at 866-638-8402 and we’ll get an order generated in our system and we’ll immediately send you an email label or shipping kit, so you can get your precious Sony laptop into our service center. Click here to see a video about our laptop shipping kit.

2. We will receive the unit and install a brand new screen within a day and send it back to you.

3. Much to your surprise, you get a knock on the door with your repaired laptop, faster than you expected and repaired like new. Glee, joy and happiness consume you.

4. You rest easy knowing that if you ever drop, break or crack your screen again (and I mean EVER!) then you can call us back and we’ll repair it again under our “Got Repair” program (by the way, we add this to your initial order for NO CHARGE).

Why do we do all of this? It’s because it’s the way we want to be treated. We’ve modeled our business from a customer’s perspective. What else can you ask for?

TTYL, Ryan

The iPad 2 will have a camera. My prediction came true!

Good afternoon- yeah, I know that this blog title is old news already, but I’m just back to link to my original blog that talked about the iPad camera that I posted back on 2/1/10 – just over a year ago. Here’s the title:

iPad Camera rumor becoming a reality? We think so.

This blog post created a lot of buzz for us, and many naysayers blogged that I was wrong or how could I possibly know whether or not the next iPad would have a camera. Well, it was a good educated guess that it would have a camera. We also had parts in hand (see that blog link above) that showed Apple’s prototype iPad frame with a camera location.

The simple fact is that in the last paragraph of that original blog I state “It appears that the plans to have camera in the iPad is a reality. I’m looking forward to the iPad. . .Rev 2.”

Naysayers, trust me. You can give me a call anytime 866-638-8402.

Want to know what’s happening on the 3rd revision of the iPad? I’ll let you know soon enough.

Thanks, Ryan

“Got Repair” is rolling. What is it? Allow me to explain. . .

OK, so I had this vision a couple of months ago, trying to place myself into my customer’s shoes and “living” the customer experience.

I’m always doing this. I want to treat my customers as I want to be treated but being a business owner sometimes the “business” side of things gets in the way. Well, upon some serious reflection, I came up with:

GOT REPAIR

Here’s my thought process:

1. I started Mission Repair to help customers that break their device. I mean there aren’t many good options for when a customer drops and cracks their iPhone glass. Paying $200 to the manufacturer doesn’t sound appealing, so we come in strong at $59. We do the repair in 24 hours and get the repaired device back to the customer working 100%.

2. We then offer a 1 year warranty on the glass repair. This means that if the touch functions stop working within a year we will replace that glass panel again. Awesome!

3. However we are getting many repeat customers. I mean, this is great for business, but NOT GOOD for the customer. Let’s look at this thing realistically. . .if a customer comes to Mission Repair, they have a broken device. They KNOW that it can be broken. They use our Award-Winning Services. Fantastic. But what happens if the same customer breaks the same device again? Do they have to go through the entire process again? Do they have to pay for another repair again – even if they broke it the next day after they got it back repaired from us?

This is where our exclusive “Got Repair” program comes into play. I wanted to give my customers the peace of mind when having a repair performed by us. I mean, the customer already knows that the glass can break. Then they have the unit repaired. And if the customer uses Mission Repair, and the service includes “Got Repair” benefits (at no extra charge I might add), if they drop and break the same device again, Mission Repair will repair the device again. That’s it – check out our special Got Repair website for details.

It’s all about the customer experience and the customer happiness. We want you to choose Mission Repair, and once you do you’re a customer for life. Our “Got Repair” program lasts for the life of the device and we are like your guardian angel.

The bottom line: we’ve added “Got Repair” benefits to almost 1,000 new customer orders since 3/1/11. Many customers have already exercised their benefit. It’s a no-brainer way for us to do business and we want to be friends forever.

Mission Repair, The Intelligent Choice.

Take care, Ryan