Hello all- I was speaking to the developer, John Parron about his new App “Repair Ticket” which is now available on iTunes.
He’s written a very cool little application that is going to be useful to many repair technicians out there, especially those that work onsite and bill for time on location.
I first downloaded “Repair Ticket” and it was very intuitive. I filled out my information, added a few contacts, added some of our part numbers and generated a very professional looking invoice, very quickly, and was able to print it out from iTunes. Super slick and very professional. I’m still delving deeper into the App to see all of it’s features, but for the price it seems like a very good value. I talked to John, he’s got a ton of new ideas already for rev. 2.0 that are in the works.
I immediately saw a quick use for it at my business. At times my database will go down – you know, computer type stuff 😉 Since we have a lot of walk in customers, this can quickly cripple us, even if the database is down for 10 minutes (Because our database is also our Point of Sale mechanism) it’s tough to tell a customer to “hang on” while our system reboots. Even though database issues happen rarely, it still can be an issue.
Now I have a solution. I’m going to keep this App on hand up in my front office and use it in the event we have some sort of database slowdown within our system and my customer service reps can quickly and seamlessly generate an invoice for a customer, print it out, and send them on their way. Personally I think it’s a great use of the App for me at Mission Repair.
Check it out, John has a Facebook page for the app that lets him inform customers about updates and the most current news, this can be found at www.facebook.com/RepairTicket.
OK, back to work for me, good luck with that new App, John!!
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