We answer the phone!

Hello all- it’s a slamming Monday morning here at Mission Repair and we’re keeping up. In fact, when it’s necessary I’m the “backup” telephone “answerer” – yes, even I am not above answering the phones here on the front line at the office. I mean, I know that when you need an iPhone repair, getting a voicemail isn’t going to do you any good! One of my employees took this pic of me today in my office – it’s proof 😉

Ryan Arter: The art of Customer Service!

So during this call, a customer told me that they called 2 other competitors and we were the only company to answer the phone. In fact, I had a great conversation with this customer who needed a 17″ MacBook Pro Glass Repair. Come to find out, we were $500 less than what they expected, we offer a 24 hour turnaround, and we offer same day pickup on their MacBook Pro in South Carolina. They were blown away.

Nothing has changed here at Mission Repair. It’s just the way we do business. If you find our customer service to be any different, I want to know about it!

Hey, thanks for reading, I’ll be back soon!

Ryan

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s