We answer the phone!

Hello all- it’s a slamming Monday morning here at Mission Repair and we’re keeping up. In fact, when it’s necessary I’m the “backup” telephone “answerer” – yes, even I am not above answering the phones here on the front line at the office. I mean, I know that when you need an iPhone repair, getting a voicemail isn’t going to do you any good! One of my employees took this pic of me today in my office – it’s proof 😉

Ryan Arter: The art of Customer Service!

So during this call, a customer told me that they called 2 other competitors and we were the only company to answer the phone. In fact, I had a great conversation with this customer who needed a 17″ MacBook Pro Glass Repair. Come to find out, we were $500 less than what they expected, we offer a 24 hour turnaround, and we offer same day pickup on their MacBook Pro in South Carolina. They were blown away.

Nothing has changed here at Mission Repair. It’s just the way we do business. If you find our customer service to be any different, I want to know about it!

Hey, thanks for reading, I’ll be back soon!


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